Cragnet

I have recently changed my address with two companies who deal with my pension and life assurance and am shocked by their processes. Both companies security checked me over the phone and allowed me to change my contact details for correspondence. The checks were random asking for information only I knew. After confirming my new address they said they would send me a letter to the new address as a final confirmation. I have no issue with being security checked on the phone and am happy that they changed my address. What really gripes me is both companies failed to tell me that a letter would still be sent to my old address advising me again that my address had been updated. It would appear first hand that the companies are looking out for my interest. I accept it is the 21st century and that ID theft is ripe. Therefore I can certainly understand if someone was impersonating me and did the change maliciously this service would be useful. However, I think they are just covering themsel