Cragnet

  Have you ever had a booking experience so bad, it left you feeling like you were stuck in a bad sitcom? That’s what happened to me recently when I tried to book a room through Booking.com . I thought I was getting a great deal – a room for £35, plus an additional charge that I thought was for breakfast. I had used the Booking.com app to search for a hotel room, and I had applied the breakfast-included filter which added a £4 fee. However, when I arrived at the hotel, I was informed that breakfast wasn’t included and that there was an additional charge for breakfast on top of the one I had already paid. After checking my booking details, I realised that Booking.com had charged me an additional fee, despite not actually providing breakfast. This was highly disappointing and infuriating as I had specifically selected the breakfast-included filter and been charged an extra fee. I was expecting the £4 fee to cover breakfast, so I was surprised to find out that this was not the case. I