I have recently moved mobile phone network operator from o2 to 3 due to a number of reasons such as lack if 3G signal were I work, value for money and a couple of incidents over the past two years related to the unlimited data debacle and more recently the filtering of web sites even non adult sites.
I have been on a contract for over 10 years on and off swapping after each term has run out to a newer contract. However I don't really make calls now or receive many and having a smart phone has meant my usage has changed to other mechanisms.
It was about time I moved with the times and checked out other deals. Payg was never an option for me as I wanted good data tariffs, a decent number of minutes and texts. I was originally on an iPhone sim only 30 say rolling contract for £20 per month. This only came with 500mb of data but I was able to change my habits to only use this when away from wifi.
In early march 3 release a payg all you can eat data tariff with 300 minutes, 3000 text and truly unlimited data. Albeit you cannot tether on the payg variety of this tariff. And all for £15 every 30 days. Well with my mind made up I transferred my number which went smoothly.
Since the beginning of this week I have had nearly constant 3G in most places I would expect 2g from o2. In some places at work I have had edge but this is faster than 2g. But it has allowed me to begin using my smart phone as intended with data and I have even found Skype works very well especially considering I pay for SkypeOut. I do hope 3 never drop this tariff or change it but fear being on payg this could always happen.
So today I am happy to be a customer again rathe than a donkey as I felt on o2 just paying and paying and really getting nothing but grief.
Showing posts with label o2. Show all posts
Showing posts with label o2. Show all posts
Saturday, 2 April 2011
Sunday, 4 October 2009
Back to the Future - O2 Part II
As part of the excessive usage on unlimited web for O2 in addition to the text warning you get a letter. The letter was from the Credit and Risk department. I called them up to try and find out some more information and whilst it was a pleasant conversation the information again was conflicting to what I was told the previous week.
On this occasion I was told the make of phone was irrelevant and the fact that I was using my HTC Magic instead of the E75 I got on my new contract. The issue was still the amount of data that I had downloaded. If you can recall it had been 6gb the previous month where there was no issue. This month it was 1gb and this is what had triggered the cease and desist text and letter.
During my conversation I said I liked to manage my bill so I am not over using my allocated allowances. Bearing in mind the Internet is defined as unlimited web with an excessive policy where you cannot tether the phone to a PC, use VOIP or stream video/audio and download via P2P.
Before moving to unlimited web when I got a simplicity SIM I asked about download podcasts and was told it was okay to do this. Again I was encouraged to use the service even though I said I do use it a lot. Then, before I signed up for another 18 month contract to get the E75 I had the same conversation again and the answers were the same.
However, I am now being told that my downloading podcasts to listen at another constitutes streaming but they were not prepared to argue the technical differences between downloading and streaming. As you know streaming is either listening or watching a live broadcast. Whereas what I was doing was no different than downloading a file and using it a later date.
Also in the previous week I was told they had no high usage packages available where unlimited web was the highest they did. However now, they had 3gb for £15 and 10gb for £30.
Whilst I have changed my habits quite easily to reduce the load on their network from my usage by using other mobile broadband packages I have. For example I have just purchased a 3 Mifi with 5gb at £15 of which proves in itself O2 are not competitive.
I am of the opinion O2 need to wake up and realise they are selling smart phones of which can fully function and replace a PC. The Iphone, the Pre and many Nokias can do a lot more than the feature phones they are also selling. The customer care were surprised that I had managed 6gb on a phone without tethering and didn't appreciate what you can actually do on a phone.
Its a real shame as a network they have very good smart phones but neither understand what they are capable of, restrict what one can do with them on their network and then don't appreciate and really understand the technologies available. Since when did download an audio file to listened to a later date constitute streaming?
It makes me wonder if their network can actually cope with the influx of smart phones and as more people demand to be online all of the time.
When I hear podcasts (not streamed) of the USA where the networks either have all you can eat tariffs or you pay for 5gb and you can actually use this for video and audio streaming as long as you don't go over your allowance. I sometimes wonder if we in the UK are actually ahead of the pack or merely following.
For the interim I will abstain and not over use my allocation on the network as I do need access to the Internet. Its not that much of a problem as I used to do this before I moved onto web unlimited. But it really feels like a step back in time.
The day they offer a proper grown up tariff that is an all you can eat is when I will bite their hands off for it. However, as soon as my contract is up I will be shopping around for a sim only deal. I really only need data on my tariff because calls and sms can all be done over data. I also cannot wait for Google Voice to come to the UK.
But until this time comes I will wait to see if anything changes....
On this occasion I was told the make of phone was irrelevant and the fact that I was using my HTC Magic instead of the E75 I got on my new contract. The issue was still the amount of data that I had downloaded. If you can recall it had been 6gb the previous month where there was no issue. This month it was 1gb and this is what had triggered the cease and desist text and letter.
During my conversation I said I liked to manage my bill so I am not over using my allocated allowances. Bearing in mind the Internet is defined as unlimited web with an excessive policy where you cannot tether the phone to a PC, use VOIP or stream video/audio and download via P2P.
Before moving to unlimited web when I got a simplicity SIM I asked about download podcasts and was told it was okay to do this. Again I was encouraged to use the service even though I said I do use it a lot. Then, before I signed up for another 18 month contract to get the E75 I had the same conversation again and the answers were the same.
However, I am now being told that my downloading podcasts to listen at another constitutes streaming but they were not prepared to argue the technical differences between downloading and streaming. As you know streaming is either listening or watching a live broadcast. Whereas what I was doing was no different than downloading a file and using it a later date.
Also in the previous week I was told they had no high usage packages available where unlimited web was the highest they did. However now, they had 3gb for £15 and 10gb for £30.
Whilst I have changed my habits quite easily to reduce the load on their network from my usage by using other mobile broadband packages I have. For example I have just purchased a 3 Mifi with 5gb at £15 of which proves in itself O2 are not competitive.
I am of the opinion O2 need to wake up and realise they are selling smart phones of which can fully function and replace a PC. The Iphone, the Pre and many Nokias can do a lot more than the feature phones they are also selling. The customer care were surprised that I had managed 6gb on a phone without tethering and didn't appreciate what you can actually do on a phone.
Its a real shame as a network they have very good smart phones but neither understand what they are capable of, restrict what one can do with them on their network and then don't appreciate and really understand the technologies available. Since when did download an audio file to listened to a later date constitute streaming?
It makes me wonder if their network can actually cope with the influx of smart phones and as more people demand to be online all of the time.
When I hear podcasts (not streamed) of the USA where the networks either have all you can eat tariffs or you pay for 5gb and you can actually use this for video and audio streaming as long as you don't go over your allowance. I sometimes wonder if we in the UK are actually ahead of the pack or merely following.
For the interim I will abstain and not over use my allocation on the network as I do need access to the Internet. Its not that much of a problem as I used to do this before I moved onto web unlimited. But it really feels like a step back in time.
The day they offer a proper grown up tariff that is an all you can eat is when I will bite their hands off for it. However, as soon as my contract is up I will be shopping around for a sim only deal. I really only need data on my tariff because calls and sms can all be done over data. I also cannot wait for Google Voice to come to the UK.
But until this time comes I will wait to see if anything changes....
Monday, 21 September 2009
Ten Pence Mix
When I was young I can remember going to the newsagents and asking for a ten pence mix. The shop owner would count out ten sweets (or the equivalent) and I would hand over ten pence and then have a bag full of sweets. Back then you knew what you would you get when you paid the money and would be able to sort out any problems should there be a sweet missing.
Today shouldn't be too dissimilar in that you pay for service and you either get it or you don't. There are always issues with the quality of service thus you have to look at the terms and conditions.
Now take O2 where I have been a customer of theres' for a number of years. I pay so much a month I get 600 minutes and 500 texts. If I use them the usage decreases until it gets to zero then I start paying.
I used to pay for their data bolt on called data max at 3GB a month where I knew I had up to 3GB of data allowance. Through being made redundant and reducing costs I decided to go to O2 simplicity where I was told the web bolt on was "unlimited" but subject to either a fair usage or excessive usage policy. On enquiring with the O2 customer advisor I pressed the person to try and get an actual figure explaining I use my phone for web, email and podcasts where the latter does use a lot of bandwidth. I got told you will be okay sir there is no limit. So I used this tariff for several months downloading between 2 and 4GB per month. I upgraded in May and got an E75 and pressed them again on the limit as I had changed my tariff explaining why and was told again no issue sir. So the latter months I have been using the phone to download and listen to my podcasts. Bearing in mind that I try to download out of hours because there are 10 weekly podcasts that I follow, you can understand I use a lot of bandwidth. I don't use my phone for tethering as I can do everything I need to on my handset.
Three months ago I used 3GB, the month after I used 4GB and last month I used 6GB.
I have now been sent a text that I have gone over my data allowance where I need to either cut down or get a bigger Bolt On to keep using the Internet.
Now this is where my issues start, firstly the web unlimited bolt on I have been told today is the largest they have therefore they cannot offer me an alternative.
On asking for the actual max amount I can download I am not being told a figure only that it is unlimited. However, I was then told not to download too much as I will get another text and might have my service restricted. I iterated that this is like driving down a road where there is a speed camera and then you get caught for speeding. However no one can tell me how fast I should be going.
This is an absolute joke and how they can advertise an unlimited tariff even with an excessive or fair usage policy and they cannot tell me what this is, is beyond belief. They are happy to take my money and police what I am doing but give me no clear guidance or indication on what the limit is.
When I used to pay for 60MB per month a few years ago I managed my usage to ensure I did not encure any charges. I would like to do this again but they they cannot help me.
Further as the conversation progressed it turns out because I using an HTC magic this is not an approved O2 phone so for an other reason I have been told to curb my usage. If I had either used the original E75 or had an IPhone then this would not have been an issue as O2 are aware they can potentially use a large amount of data and as such would not have said anything. I explained I like technology and will change my phone several times a year. However on this basis they could not sell me an upgrade as I was not due. I find the latter argument rubbish because @gerrymoth is on O2 and was on their Sim only deal and I know he switches the handsets he is testing and he to got a warning.
Therefore reading between the lines on this are O2 only telling me I can use the handset I have bought on their network, or are they telling me I can only use approved phones.
They could not put me onto an IPhone tariff, they cannot tell me what the cap is or the reporting levels through the month so I can manage my usage, they can only tell me it is unlimited.
Whilst I can make changes to my usage as not to engage the wrath of O2, it is about time there was a shake up in the industry and they gave clear guidelines on what unlimited means rather than advertising complete hogwash.
The gadget show ran a campaign on home broadband that was successful in getting the major ISPs to change their T&Cs and actually come clean on what they mean.
A similar shake down needs to happen in the mobile industry to all of the networks including O2 and be clear on what I am buying or at least offer a true unlimited tariff for more money of which I would glady pay for.
Just like my ten pence bag of sweets I know when the bag is empty I can either buy another bag or wait until next month. Rather than being told halfway through the bag that I am eating too much.
Today shouldn't be too dissimilar in that you pay for service and you either get it or you don't. There are always issues with the quality of service thus you have to look at the terms and conditions.
Now take O2 where I have been a customer of theres' for a number of years. I pay so much a month I get 600 minutes and 500 texts. If I use them the usage decreases until it gets to zero then I start paying.
I used to pay for their data bolt on called data max at 3GB a month where I knew I had up to 3GB of data allowance. Through being made redundant and reducing costs I decided to go to O2 simplicity where I was told the web bolt on was "unlimited" but subject to either a fair usage or excessive usage policy. On enquiring with the O2 customer advisor I pressed the person to try and get an actual figure explaining I use my phone for web, email and podcasts where the latter does use a lot of bandwidth. I got told you will be okay sir there is no limit. So I used this tariff for several months downloading between 2 and 4GB per month. I upgraded in May and got an E75 and pressed them again on the limit as I had changed my tariff explaining why and was told again no issue sir. So the latter months I have been using the phone to download and listen to my podcasts. Bearing in mind that I try to download out of hours because there are 10 weekly podcasts that I follow, you can understand I use a lot of bandwidth. I don't use my phone for tethering as I can do everything I need to on my handset.
Three months ago I used 3GB, the month after I used 4GB and last month I used 6GB.
I have now been sent a text that I have gone over my data allowance where I need to either cut down or get a bigger Bolt On to keep using the Internet.
Now this is where my issues start, firstly the web unlimited bolt on I have been told today is the largest they have therefore they cannot offer me an alternative.
On asking for the actual max amount I can download I am not being told a figure only that it is unlimited. However, I was then told not to download too much as I will get another text and might have my service restricted. I iterated that this is like driving down a road where there is a speed camera and then you get caught for speeding. However no one can tell me how fast I should be going.
This is an absolute joke and how they can advertise an unlimited tariff even with an excessive or fair usage policy and they cannot tell me what this is, is beyond belief. They are happy to take my money and police what I am doing but give me no clear guidance or indication on what the limit is.
When I used to pay for 60MB per month a few years ago I managed my usage to ensure I did not encure any charges. I would like to do this again but they they cannot help me.
Further as the conversation progressed it turns out because I using an HTC magic this is not an approved O2 phone so for an other reason I have been told to curb my usage. If I had either used the original E75 or had an IPhone then this would not have been an issue as O2 are aware they can potentially use a large amount of data and as such would not have said anything. I explained I like technology and will change my phone several times a year. However on this basis they could not sell me an upgrade as I was not due. I find the latter argument rubbish because @gerrymoth is on O2 and was on their Sim only deal and I know he switches the handsets he is testing and he to got a warning.
Therefore reading between the lines on this are O2 only telling me I can use the handset I have bought on their network, or are they telling me I can only use approved phones.
They could not put me onto an IPhone tariff, they cannot tell me what the cap is or the reporting levels through the month so I can manage my usage, they can only tell me it is unlimited.
Whilst I can make changes to my usage as not to engage the wrath of O2, it is about time there was a shake up in the industry and they gave clear guidelines on what unlimited means rather than advertising complete hogwash.
The gadget show ran a campaign on home broadband that was successful in getting the major ISPs to change their T&Cs and actually come clean on what they mean.
A similar shake down needs to happen in the mobile industry to all of the networks including O2 and be clear on what I am buying or at least offer a true unlimited tariff for more money of which I would glady pay for.
Just like my ten pence bag of sweets I know when the bag is empty I can either buy another bag or wait until next month. Rather than being told halfway through the bag that I am eating too much.
Subscribe to:
Comments (Atom)