Profimail Issues

For an email client on all of my 4 symbian phones I use Profimail because it provides a desktop like experience, is highly configurable and support rules for filtering. I have been using it for over a year and pride in using it over the standard nokia email client including the new nokiamessaging client.

The number of issues with nokia messgaing over the past months have had me laughing at people who use it and the number of times it failed. However today we the profimail users were the ones to be laughed at.

For some reason we could not collect email for the majority of the day and we were getting weird connection 300/301 errors please contact the application vendor messages. At one point I had a blue screen of death (BSOD) which whilst common in windows was most unwelcome on the phone. But I had to laugh at least I didn't need to reboot.

Anyway the issue was because the software we had purchased couldn't connect to the registration server to see if we had a legitimate version. Apparently there is an option to have his removed but you then lose the portability of being able to move the application to a new handset.

Eventually at the eleventh hour after the forum here was clogging up with message and after several emails the application began working. LCG responded with the email below:

Dear customer,
we acknowledge that our registration server was down today for few hours, and we sincerely apologize for any inconvenience caused to you.
We tracked and fixed the error. We'll also put more failsafe code into future version of ProfiMail, so that any problems on our side don't harm you as customer.
Once again our apologies, and hopefully you'll love to use ProfiMail in a future.

Best Regards,
Lonely Cat Games Team

So it turns out there is no acutal redundancy available in their Registration server which effectively means the application will stop working. Why on earth it needs to check in with this server each time I collect email especially after I have paid for the software is beyond belief. Then there lack of acknowledging there is an issue either via the forums or using facebook or twitter is very poor.

Being in IT I know you get engrossed in the issue at hand but you also need to remember your customers as we are the ones who pay you.

The issue of checking the license each time reminds me of the WGA issues in Windows. It is a shame when a company needs to police the ones who have purchased the software. I appreciate they have to look after their interests but there are better ways. When I purchase the software they have my imei so they can supply a key. They could even employ a check each time an update is completed to see if the install is legal. Lastly, they could even use twitter with NAGIOS or provide a simple web page providing server update statuses.

Whilst I could use other email clients available to me I will still continue to use Profimail for its featuresn and hope that they change both the way they treat their customers in not providing updates of issues and that the license check is permanently removed or a alternative is found.

Multitasking or switching

I can recall the first time I used a HP UNIX computer at De Montfort University back in 1991. The screens were huge at 21" where for back then both these machines and screens would have cost thousands of pounds. The workstations themselves had a RISC processor and 32mb of ram and a hard drive. Previously I had used a PC with Windows 3, an Atari ST and Apple MAC. All except the atari could run multiple applications concurrently but unless you had enough memory on the PC, like the apple mac it would task switch. This meant the application in the foreground would run and other applications in the background would sit and wait until they were brought to the front to continue processing. Windows had a 386 enhanced mode which would allow mutlitasking and you could set the priority times for dos applications. The HP UNIX boxes at university could multitask properly with all of the applications. I could be compiling, on IRC, doing FTP downloads, emailing and possibly some text editing all together over a 9600 baud link that was shared with several 1000s of computers at the university. Back then I could see the benefit of multitasking and when Psion brought out the 3a I eventually got my first PDA (a psion 3c) and was running many applications at once.

I recently posted on twitter that I run 12 applications concurrently on my phone. I also had to chuckle when I read Engadget where the editor was struggling to do several things on his iphone. Possibly if he had several phones with him he would have been able to accomplish his tasks more easily and quickly.

If I look at my usage I will always focus on the one task and occasionally switch between applications if I know an email has arrived or twitter has updated. But there are times such as when I am using flyingmoney to reconcile my accounts whilst the web browser is open. Or, if I am in the middle of doing something else and I don't want distrurbing then my call handling software will take control - all happening in the background and without the need to close down applications.

Apple's recent idea of using push notifications is good in principle but after hearing that people are stopped in the middle of their current task. They then have to manage the notice, then can carry on. But if they receive for example several messages they have to deal with each one separately whereas I can just ignore them.

There are many reasons why we should not multitask because not focusing on one task makes us unproductive. Reasons not to multitask. I find having the flexibility of being able to do several things together I can still focus on the task at hand and switch as the need dictates.

Mac os used to task switch where background tasks used to stay still until they were brought to the foreground. Whereas windows applications would in a round about way multitask but not really properly until windows 95. Before Windows I also tried Os/2 which was definitely more grown up. As some of you are aware some of this technology underpinned Windows Nt. I also recall seeing a piece of software called Deskview X which would allow you to run concurrent Os way back in the early 90s and I decided back then that this would be useful but was sadly too expensive for me. It is only in the last few years with virtual machine technology that has allowed me to do this properly. I would envisage that we will also will be able to do this on our mobile devices in the near future.

Many commentators have been knocking Nokia for the S60 UI saying it is outdated and not as intuitive or elegant as the iphone. Whilst there is some degree of truth behind this, I do believe that the UI of S60 can and will evolve into something better if not comparable to the iphone. Again symbian the underlying OS like the iphones OS both are very powerful, can multitask if allowed and are very robust. Whilst I would welcome changes in the S60 ui I would hate to see it limit the devices just like the iphone has, to the extent that it was too simple and it reduced the functionality of not being able to multitask. While I understand Apples approach in trying to limit the number of applications running to ensure the consumer experience and battery life are not affected. Should this ever happen to Symbian then I will be moving to another platform.

In a way the current mobile market is like history repeating itself. In the early days the Psion was the technical superior device. Because it did not evolve and change as the consumer wanted colour screens and form factors such as the palm this could contribute to Nokia's and ultimately Symbians stagnation. At this moment in time I will avoid the word downfall as both Nokia and Symbian are larger players in the market than Psion ever was. They are making structural changes to their organisations and to the partnerships for example the Symbian Foundation, Nokia and Intel partnership, Maemo and QT, Open sourcing (not Saucing.) and Horizon for application development. But what we are not seeing are new and innovative devices just rehashes of old technology.

Nokia have always had two major lines of products with E series and N series. These at some point in time may converge but again I would hope to see that any converged devices whilst simple to use, still allow power users to multitask and work with the machines internals and not like the iphone where the walled garden approach is nice to look at but you are not allowed to stray beyond the fence or walk on the grass.

The E75 still lives on

It has been over a month now and I am still using my E75 and it is going strong. Even with the v10 firmware the phone is solid. In hind sight I have made the right decision to avoid both the E97 and Omnia HD. It also proves how mature s60v3.2 is to provide a good user experience.

I have read many reviews of the N97 and all have commented saying the build quality of the phone is exceptional but actually using the phone is bad.

I have already blogged about the low memory even before the device came out and I was right. After using the 5800 of which like the N97 is not for power users. Probably in 6 months time when there have been several revisions of firmware the n97 might be worth reviewing especially when the price comes down.

What surprised me recently with the omnia hd was samsung actually have released new firmware. Even after owning the i8510 for 6 months, getting rid of it and then 6 months later there has been no firmware. Because of this I no longer will have a samsung as I cannot afford to spend a lot of money on a feature rich handset which has faults and never gets fixed. A chap I am following on Twitter has an Omnia HD. Being an avid E90 user he thought the N97 was a joke so got the samsung. He is having issues but is persevering.

Looking back over my phone choices over the past year the nokia E series have been the best in terms of build and stability. It is just a shame Nokia cannot release a converged device composed of the e series build and stability with the high end features of the n series.

The E75 is quick to respond, has a good camera for stills and video, great for messaging and is comfortable to type on.
Everything I have thrown at it works and it continues to surprise me that I have actually found a good work horse. Okay, there is no wvga, no touch, no stereo speakers and no 3" screen. But after having and trying several devices with this configuration and being disappointed. What am I missing? Just the hassle of these not working.

When I had my E90 I thought wouldn't it be great to have a smaller device with an integrated keyboard. That's why I got the 5800 but I soon got bored because of its limitations. The E63 and similar formats are great to use but a little bulky. Then enter stage left the E75. Both the size and hidden keyboard make this phone an ideal form factor.

My only criticism is qvga where I didn't think it would bother me. I do get sick of scrolling or squinting when trying to read. If there was a device with a full screen and then a slide out keyboard then that would be the next one to consider.

But until that time the E75 is still the choice.

Digital Britian

The following report on Digital Britain that read about on BBC News is 245 pages of drivel. It was commissioned in October 2008 and is still yet to be completed. From skimming over the report it looks like a preface on what they intend to do in the actual report.

My fear is by the time it is completed and actioned it will be far out of date and as such will require another report. Whilst they are claiming 2mb broadband links for everyone other countries such as South Korea already have 50mb.

Whilst companies such as Virgin are putting fibre into the home, BT are still using copper, are asking for more money yet still take £12.50 per month rental for a copper wire to deliver these services. This in itself is too old hat and I don't have a choice if I just want broadband and not telephone.

Until their monopoly and stranglehold on our telecoms is removed I believe we will never be leading the Digital revolution merely following.

The next generation

June is slowly becoming a month like christmas where everyone is waiting for announcements on the next generation of phones. This June already we have seen the release of the nokia N97, the Palm Pre and will shortly see the Apple Iphone 3GS.

Initially when the N97 was announced last year I had thought this was the ultimate Nokia to have. However after having a 5800 and almost killing the device expecting too much. My appetite for the N97 has been waviering. Initially I heard rumours of a slow processor and then memory issues. This in addition to me using an E63 influenced me to look at the e series devices again. I have had an E90 for over two years and recently blew the dust off it to use instead of the 5800 and before I got the E63 then the E75. It is still set up to go as a backup handset as soon as the newer ones fail me.

However looking at the recent next generation handsets the specs of a keyboard, hsdpa, built in gps and 3 megapixel autofocus camera are almost exactly the same. So when I look at the G2, the phone 3GS and Pre I find myself asking what else have they to offer. My E75 has the same specification and I am enjoying using this device because of the form factor plus it is smaller than the E90 for everyday use.

I have already mentioned that I have avoided the N97 due to memory and I am not prepared to part with my cash for disappointment.

The iphone 3GS whilst better specs with hsdpa, video recording and finally cut and paste is of no use as I need multitasking. What also surprises me is if you jailbreak an old iphone it can do video recording, mms and cut and paste. Why do apple force people to upgrade for new features when the current versions can do it?

The G2 whilst it looks interesting the number of applications for Android is too small.

Nokia haved just updated the e71 with the e72 which is of a similar form factor has a 5 megapixel camera, s60v3.2, a slightly modified keyboard, 3.5mm jack and a digital compass. It is a real shame this device wasn't announced a few weeks ago as I would have got this instead of my e75. I really do like the form factor and the spec of the device is excellent.

This then leaves the Pre. I am following this one closely and am hoping a gsm version will be released some time soon. Stuff magazine believe we will see this device in September 2009. Palm have been around for many years and have reinvented themselves with this device which will hopefully see them as pioneers again. Whilst the pre has a similar spec to the e75 and iphone 3gs minus 32gb of storage. The new webos in the phone is based on linux, can multitask and has a new gesture control system for driving the phone.

The pre has already been jailbroken and it will be interesting to see if palm follows other people's route of plugging the holes. Whilst there are security issues because of issues like this, I believe that the process of jailbreaking the iphone has contributed immensely to the application markets. Also with the pre being based on linux I am hoping just like the nokia internet tables such as the n800 and n810 that updates to the OS will be dynamic just as in linux, without the need to completely reflash the phone.

For me, the pre offers great web browsing, multitasking, ability to install 3rd party applications and is feature packed hardware and best of all has a keyboard. I loved the iphone web browsing but the rest of the device was too restrictive and there was no multitasking. I am expecting the pre to deliver the same experience and plug these shortfalls.

I have heard there are some technical issues with the pre and before I look at parting with my money I will investigate. I did this before the n97 and am glad I didn't jump in first and be disappointed.

Synergy on pre sounds really cool where it takes all of the contacts and calendars from google, exchange and facebook etc. It then consolidates these on the phone as one list. Again Palm is leading the way but it will be good to see if other manufacturers come up with something similar.

Being a multiple device user I am keen to see how the pre copes with updating and managing my exchange calendar and contacts alongside my nokias.

I recently tried the google sync for S60 again now it syncs calendar and contacts using mail4exchange. However it didn't want to work on the E75 so I canned the idea after an hour. I switched back to exchange and it just worked seamless. However my hosted exchange provider mail2web is now on exchange 2007 which does not work with evolution via owa. Owa only runs as the light interface via firefox. This has left me now running Outlook 2007 under crossover professional on Ubuntu using RPC over Http. Whilst I can view entries I cannot amend them. So one problem of syncing all my phones goes away so I am not tied to a Pc. But now I cannot view my info directly on the Pc without a half baked solution.

Anyway, after that digression I believe the Pre could be bigger than google android this year but could make or break palm.

Apple, Nokia and Android will continue to get stronger because they are big players. Palm has the potential to be big again but a gsm version of the pre needs to come out soon so the rest of us can try it. Should Palm not be successful with the Pre they should open source the web OS then hopefully this might help it take off. Failing that android and web os might merge but that is just wishful thinking.

Now looking to the second half the year I hope Nokia provide a touch screen version of the communicator with 8 megapixels and 32 gb storage. Hopefully Palm will increase the storage on the pre or add an SD slot. Possibly apple might crack the Iphone with multitasking through their push notifications.

Either way 2010 looks an interesting year already.

How many?

I have purchased three phones this year already a Nokia 5800, an E63 and recently upgraded to an E75. All of them have three different from factors, features but all run symbian s60. O2 my provider had already contacted me to advise me that I could upgrade but as I was in no rush I wanted to wait.

I was toying with the idea of either the E71 or N97 and bought the E63 as a halfway gap to help me decide if I would like the form factor of the E71. When I originally saw the E61 I just laughed at the size of it which was probably hypocritical of me considering I had a Nokia 9500 and E90 before. However I braved my hypocrisy and got the E63.

First impressions where good where I loved the thumboard and found I can use it either one or two handed for typing. The only real let down for me was the Nokia Maps software which didn't make use of the screen real estate. Therefore I was really close on getting an E71. When NokiaExperts on Twitter got hold of an E71x with S60v3.2 So I then wanted to hold off again and get this. However being a NAM only device I didn't know if there would ever be a EURO model.

So the E71 was looking to be my E90 replacement for the next 18 months.

The thing that surprised me about the E63 was it handled everything I threw at it and just worked. Bearing in mind it is a low priced device it performed better than my 5800 which would either run out of memory or slow down.

I was going to wait for the N97 but after listening to a recent All About Symbian podcast it sounded as if the processor speed and memory issues that plagued the 5800 are present in this device. However this will be confirmed over the coming months.

Because I just want something that works I decided to skip this device and settle for an E series phone because of my experience on the E63, the build quality and the longevity of my E90.

So E71 is still looking good until I looked investigated it further. In a nutshell I dropped this device for the E75 due to its weak camera in terms of quality and lack of 30 fps video recording.

I phoned O2 who could only do the E71 and then I received a phonecall from carphonewarehouse who could do the E75. So I bit the bullet and ordered one.

The build quality is excellent but I am still getting used to the keyboard. As an E90 replacement I am not too sure as I do hope Nokia do release a communicator replacement. However I will persevere with the phone blogging and twittering about it.

I have purchased and loaded all of my sms, call filtering, call recording and other apps such as profimail, officesuite, wavelog and gsync. This weekend I will test the gamin sat nav software instead of the nokia maps. So whilst there is still a lot to do I will hang onto the 5800 to see if the touch improves or the E63 if I just want something that is robust.

The phones do get a good workout from me as I twitter, email, blood browse and occasionally call on them instead of using a Pc. Also I have just started to download all of my podcasts direct to the handset where last month I clocked up 1gb of data.

People ask me how many phones do I have and need. My answer is one at a time as I do like to change and the set I have at the moment allow me to do this comfortably.

In conclusion, it will be interesting to see now long the E75 lasts me and if I do change again soon. Should there be another communicator then that is where my money will be.

Nokia 5800 v21.0.25 and web

I have recently dusted off my 5800 and updated to the latest firmware over the air (ota). The download was a suprising 4 mb where when I have uswd pc suite it has downloaded over 100mb. Why the latter cannot use the small files, 4mb is better than 100mb over 3g when considering costs!

The download was quick and within ten minutes the phone had rebooted, installed and retained my data.

The touch seems more responsive and web works better but it still has some way to go. When browsing on some sites it takes ages to render them sometimes just as long without pictures being displayed. As I use a phone for internet this is still not acceptable so the phone will be switched off again until the next update.

My e63 which cost less than the 5800 has more storage and ram and works better for web. Whilst I keep going back to the 5800 as I love the touch interface I will not get rid of the phone just yet. There are other browser such as opera mini, ucweb or bolt but these don't use the touch interface too well. That just leaves nokia to pull their socks up and get on and fix it or opera to come up with a better solution.

The 5800 like the n95 in its infancy will require several more updates to fix the storage and memory issues. But for now I will wait and see.....